Helpdesk Software

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  • Name: Alchemy Help Desk 1.1
  • File Size: 929KB
  • Date: 14 Apr 2008
  • License: Freeware
  • System Requirements: Win 95/98/Me/NT4/2000/XP/2003/Vista/Vista x64

Alchemy Helpdesk is an application that helps IT groups of small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc. More info-Alchemy Lab

Access unattended PCs and servers. Deliver attended remote support. Both with a single, powerful tool. Instant Housecall is the award-winning remote access and support suite that lets you:

  1. deliver attended, on-demand remote support when your customers need you, and
  2. access unattended servers and workstations when you need to.

Plus, you can work from anywhere: your office, house, customer site, and Internet cafe without pre-installing software. Features include: Invitation only access, Wait for Specialist to sign-in, Reboot remote PC into safe mode, Auto reconnect, File transfer, Chat, Accept online payment, Session history, Revenue Reports, Branding, SSL Encryption, Vista and UAC support. Instant Housecall consists of the "Administrator Control Panel", "Specialist Sign-in", "Customer Applet/Hotline", and your "Webspace" branded for your business. Instant Housecall is highly customizable, boasts powerful features, and is remarkably easy to use. Increase sales, expand your market reach. Deliver remote support anywhere in the world. Get your 15 day free trial now and support an unlimited number of PCs. More info-Instant Housecall, Inc.

  • Name: LBE Desktop Helpdesk 4.0.181
  • File Size: 4.4MB
  • Date: 5 May 2008
  • License: Shareware
  • Price: $900.00
  • Eval: 45 Days
  • System Requirements: Win 95/98/ME/NT/2000/XP/Vista/Vista x64, JavaScript enabled browser, 25MB hard drive space.

Developer's Description: "Easy to use helpdesk software, sensibly priced to suit all businesses. LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent." More info-Leigh Business Enterprises Ltd.

  • Name: LBE Web Helpdesk 4.0.129
  • File Size: 1.88MB
  • Date: 6 May 2008
  • License: Shareware
  • Price: $950.00
  • Eval: 45 Days
  • System Requirements: Win 95/98/ME/NT/2000/XP/Vista/Vista x64, Server: IIS or PWS. Client: Any JavaScript enabled browser, Server: IIS or PWS.

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Adapts to your needs:- Easily configured to reflect the way that you work. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Extensive Reporting:- Supplied with many reports. If you need further reports, you can build your own reports using many of the commonly available reporting tools. Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. System privileges. Manage support contracts. More info-Leigh Business Enterprises Ltd.

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